Last updated: 28/07/2025

IMMUSMOL offers warranties on purchased products (worry-free warranty):

30-Day Free Return & Refund

Customer may return any product within thirty (30) days of receipt for a full refund, provided that the product is unused, in its original packaging, and in resalable condition.

Free Replacement for Shipping Damage

If a product is damaged during shipping, customer must notify IMMUSMOL within five (5) days of receipt, providing evidence of the damage. IMMUSMOL will promptly replace the damaged product at no additional cost.

Product Replacement or Refund for Quality Issues

If a product does not meet quality standards, Customer shall notify IMMUSMOL within thirty (30) days of receipt, providing a detailed description of the defect and any supporting documentation, such as original lab data. Following evaluation by IMMUSMOL’s customer support team, IMMUSMOL will, at its discretion, replace the product or issue a full refund.

Limitation of Liability

IMMUSMOL’s liability for any claim relating to the products shall be limited to the replacement of the product or the issuance of a refund as outlined above. Claims will only be accepted upon receipt of all necessary details and supporting documentation..

Contact details

For any notice or claim, please use the following contact details:

Immusmol SAS
229 Cours de l’Argonne
33000 Bordeaux,
France

+33 (0)5 6431 1170
Contact